Top 4 Best Food Delivery Services in Japan

Food delivery services allow customers to order food using your phone or computer and have it delivered to a specified location, such as their home or office. This system differs from traditional delivery and home delivery services in that you can choose from a large number of merchants through a specific platform app. Since the Covid-19 pandemic, food delivery services in Japan have seen their demand increase dramatically. In this article, we compare the top four most popular food delivery services in Japan in terms of service features, value for money and convenience of each food delivery service.

Best Food Delivery Services

1. Wolt
2. Menu
3. Uber Eats
4. Demae-Can

1. Wolt

Image Source:  https://apps.apple.com/jp/app/wolt

Wolt is a food delivery service from Nordic Finland that focuses on hospitality. It is characterized by the usability of its app and its support system. In the cities where it operates, it is highly rated by users, with ease of use and quality of service being particularly appreciated. And Wolt's app is considered the easiest to use in the industry, with easy-to-understand features such as the month's highest-rated restaurants and Wolt-only food delivery-supported restaurants, so there is no confusion about which restaurant to order from. 

Another major attraction is that many Wolt-only food delivery outlets offer special menus that cannot be ordered from other delivery services. With a distinctive selection of restaurants in each region, Wolt offers new gourmet experiences from the best local restaurants, and the app has a very high 4.7 (out of 5.0) rating on Google Play, the number one app in the industry, which shows the high level of satisfaction from its users.

Wolt offers attractive campaigns on an irregular basis. For example, there are campaigns such as ‘Free Delivery’ and ‘1Buy+1Free’, which allow users to save money on their orders. A first-time coupon is also distributed for ¥1,800, which compares favorably with other food delivery services. New users can try ordering once using the following codes.

2. Menu

Image Source:  https://apps.apple.com/jp/app/menu

Menu is a food delivery service founded by a Japanese gaming app company. It has a wide range of merchants, from high-end to low-priced, which is unique to a domestic company, and allows users to order from a variety of restaurants in different price ranges. Another reason for the service's popularity is that it is full of playful features, such as tie-up campaigns with popular anime and YouTubers, and gacha. menu's delivery fees may seem a little high, but if you subscribe to au Smart Pass Premium (548 yen/month, with free trial), you can use the service for free, including delivery fees. 

All fees, including delivery fees, are free. This benefit makes the service very affordable for frequent users. The service also offers a substantial first-time coupon and refer-a-friend campaign, with a first-time coupon worth 6,800 JPY and a further 5,000 JPY coupon available if you refer a friend.

Furthermore, the site has extensive word-of-mouth reviews, which can be helpful when trying out new restaurants and dishes. As there are many specific reviews as well as score ratings, you can order with confidence.

3 Uber Eats

Image Source:  https://apps.apple.com/jp/app/uber-eats

Uber Eats is a pioneer in the spread of food delivery services in Japan, and has such an overwhelming presence and wide penetration throughout the country that food delivery equals Uber Eats to many. Uber Eats has many optional functions, and was the first to implement the now common ‘delivery by place and delivery’ function. Optional features such as ‘priority delivery’ and ‘no rush delivery’ also allow users to adjust delivery rates. This gives users the flexibility to tailor their choices to their needs. While it has the top market share, it is also rated as having some challenges in terms of value for money and support.

4. Demae-Can

Image Source:  https://apps.apple.com/jp/app/

Demae-Can is one of the oldest food delivery services in Japan, Demae-Can is one of the oldest food delivery services in Japan, and boasts high recognition through impressive commercials and a strong repeat customer base from many years of service provision. The service has been supported by many users due to its many years of service provision. In addition, the campaigns offered by Delivery House are updated very frequently.

In addition to the free delivery fee campaign, various other offers are also implemented. In particular, the ‘Delivery Kan Half-price Festival’ is very profitable and is held frequently and should not be missed. The support system of Dezakukan is only available by email, and it has been pointed out that it is not as speedy as other food delivery services. Another disadvantage is that you cannot contact the delivery staff directly. If a problem arises, it often takes time to resolve the issue. However, the support system has recently been improved with the launch of telephone support. It is hoped that this will help to speed up the handling of user enquiries and troubleshooting.

Conclusion

Food delivery services have become a very useful tool for today's busy lifestyles. Especially since the Corona disaster, food delivery has become indispensable for people who are on the go, and demand for this service has increased dramatically. Each service offers a comfortable and satisfying experience to its users, with an extensive line-up of outlets, special offers and user-friendly app features. The top four most popular food delivery services in Japan introduced in this report each have their own unique strengths and appeal, and cater to a wide range of user groups. Find the food delivery service that suits you best and try out the convenient and affordable delivery experience.